Next-Gen BSM
 
Business Service Management (BSM)

BSM is the integrated, service-oriented management strategy whereby users are given a holistic view of all information systems, IT infrastructure and services so that process views can recognize and correlate the relationships between elements and across technological and departmental domains thereby putting performance metrics in context to support business and IT objectives. Traditional BSM systems, due to product complexity plus acquisition, integration and maintenance costs made the achievement of true BSM impractical for the vast majority of IT organizations – until now. 

Centerity is designed as an all-encompassing, enterprise-class platform capable of capturing performance metrics from all layers of the monitoring stack including the physical layer, the network layer and the application layer plus an additional synthetic end-user experience layer so that all these metrics can be correlated and analyzed per defined business processes and SLAs to give organizations a comprehensive view of IT availability, performance and status. This includes the holistic monitoring of cloud assets, whether public or private, physical or virtual environments (VMware, Hyper-V, etc.) and SaaS services. 

Benefits

1. True Enterprise BSM and an Affordable Price.
2. Clear view for managerial level ("c" level).
3. Substantial Reductions in Integrations, Deployment, Maintenance and Training Costs.
4. Unified Platform Reduces the number of Technology Components needed and the number of Vendors required.
5. Increased Uptime.
6. Reduced MTTR.
7. Fast Deployments, Highly Scalable, Flexible and Adaptable.
8. Low TCO, Rapid ROI.

Solution

1. Business Service Awareness via Process Modeling.
2. Service Level Agreement Compliance and Monitoring.
3. Cross-Platform and Cross-Functional Integration via Tight Module Integration.
4. End User Experience Trend Analysis via Complex Synthetic Transaction Execution.
5. Extensive Library of Interface Adapters to collect Operational Health and Activity Metrics.
6. Agentless and Agent-based capture and Deployment Methodologies.
7. Auto-Discovery and Topology Layouts of Virtual Environments.
8. Comprehensive Inventory Discovery via Proxy Agents and Proxy Network Discovry.
9. Automatic Discovery with KPI Assignment to New Hosts for Rapid Deployment.
10. Visualization via Customizable Dashboards and Reports.
11. Dynamic and Static Threshold Alerts.

Architecture